Chris Nugent - Director
MBA and Certified Lean Six Sigma Master Black Belt
Chris Nugent is a lifelong problem solver, driven by a curiosity that began in his childhood when he’d disassemble and improve things. This enduring passion has guided his career towards a relentless pursuit of enhancing customer experiences and streamlining businesses. With a sharp strategic mind and a proven history of catalyzing change across various industries, Chris excels at delivering impactful improvements.
Beyond the title of Director, he is a results-oriented professional with deep expertise in Customer Experience, Continuous Improvement, and Change Management. His ability to shape and communicate strategy effectively, fostering collaboration, and turning insights into real accomplishments sets him apart.
What's different about this consultancy?
Chris has deep expertise in developing and executing CX strategies and roadmaps that deliver optimal outcomes for the customer and business.
He’s a proven culture change agent who builds strong, trusted relationships that encourage participation and collaboration across the entire organisation.
Chris is acutely aware of the crucial role people play. It’s not only about having a great process.
Business Improvement
Leading your initiatives and solving your business challenges to help achieve your profitability and growth objectives
Training programs
Developing skilled problem solvers in your business so they can target your key pain points
Coaching
Partnering together with your improvement team, we'll drive your CI & CX program
I had the privilege of promoting Chris to the head of Operational Excellence for Tyco's Pacific region a few years ago. Chris brings a practical approach to complex business transformation and process issues. His pragmatic approach is balanced by significant technical depth, in terms of methodology and statistical analysis, which is particularly beneficial in a complex environment.
Phil mcvey multi national executive
Chris is enthusiastic, focused and persistent. He is quick on the uptake, delivers on projects and strikes a good balance between the technical skills and commercial outcomes. I have no hesitation in recommending him.
Andrew Lee CEO Wormald